SHOP POOL PUMPS

Due to the nature of our products, we only accept returns for items that arrive damaged, defective or incorrect. Products must be reported within 7 days of receiving your order. We recommend checking your product upon delivery before use.

If you receive an incorrect item, please contact us within 7 days of delivery with your order number and photographs of the item received. We will investigate the issue and arrange the appropriate resolution at no additional cost to you.

Orders are processed within 1–3 business days after payment confirmation. Once dispatched, delivery typically takes 3–5 business days, depending on your location. You will receive updates once your order has been shipped.

Yes! We offer free shipping on orders above R1,500. For orders below this amount, delivery fees are calculated at checkout.

If your order qualifies for a refund due to damage, defects or an incorrect item, please contact our customer support team within 7 days of receiving your order. Provide your order number and supporting photographs. Once your claim has been reviewed and approved, refunds will be processed to your original payment method. Please allow additional time for your bank or payment provider to reflect the funds.