Shipping policy

At The Pool Spot, we aim to make shopping simple and convenient. We work to ensure that your order is processed and delivered as smoothly as possible.

1. Order Processing

Orders are processed after successful payment confirmation.

Please allow time for your order to be processed before dispatch. Processing times may vary depending on product availability and order volume.

You will receive an order confirmation once your purchase has been successfully placed.

2. Delivery Timeframes

Our estimated delivery timeframe is 3–5 business days after your order has been processed and dispatched, depending on your delivery location and courier availability.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, public holidays and unforeseen logistical disruptions.

3. Shipping Fees

Applicable shipping fees will be displayed during checkout before payment is completed.

If a free shipping promotion is available, the relevant conditions will be communicated on our website.

4. Order Tracking

Where tracking information is provided by our delivery partner, customers will receive the relevant tracking details once their order has been dispatched.

Customers can use these details to follow the progress of their delivery.

5. Delivery Information

Please ensure that your delivery address and contact details are correct when placing your order.

The Pool Spot cannot be held responsible for delivery complications resulting from incorrect or incomplete information supplied by the customer, subject to applicable consumer protection laws.

6. Delayed Deliveries

Although we aim to meet our estimated delivery timeframes, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact our customer support team so that we can investigate with the relevant courier or supplier.